Exchange/Refund Policy

At Lodge33, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help! Please review our refund policy below for more details.

Returns

  • Items are eligible for return within 30 days of delivery.

  • To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.

  • Certain items (e.g., perishable goods, custom products, or final sale items) may not be eligible for return. Please refer to the product description for details.

Refunds

  • Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable.

Non-Returnable Items

  • Need a different size, color, or item? We offer exchanges for eligible products. Simply contact us to initiate an exchange.

Exchanges

  • The following items are not eligible for return or refund:

  • Gift cards

  • Downloadable software or digital products

  • Items marked as final sale

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How To Initiate A Return

To start a return, please contact us at lodge22shop@gmail.com with your order number and details about the product you’d like to return. Our team will provide instructions on how to proceed.

Damage or Defective Items

If your order arrives damaged or defective, please contact us at lodge33shop@gmail.com within 7 days of delivery with a description and photos of the issue. We’ll resolve the matter as quickly as possible.

Contact Us

For any questions or concerns regarding your order or our refund policy, please reach out to us at lodge33shop@gmail.com. We’re happy to assist!